UPS Ground is available for FREE Shipping . If you want expedited shipping or you want product shipped outside the Continental USA call us at 1-888-998-2376.
Shipping is FREE within the Continental USA!
Every pillow is individually filled and inspected at the time of order. Depending on how busy we are or when your order is received we ship either same day or next day. If your west coast expect your order in 2-3 working days and east coast typically 5 working days or less. Sorry, we are closed weekends spending time with our families.
Sleep with any one of our pillows and if you’re not 100% completely satisfied within 101 nights you may return it for a full refund. Please call 1-888-998-2376 so that we can issue you a return authorization number first.
To be quite honest we don’t get many returns. But for any reason if you’re dissatisfied with any product within the 101-night just call us at 1-888-998-2376 or email us at email@example.com and we will give you a Return Authorization Number (RA) and once the pillow arrives back at our facility our accounting department processes refunds within 15 days .
Our 10-year warranty is based on manufacturer’s defects. If within a 10-year period with normal wear and tear a zipper breaks or a seam pops open, we will replace your pillow. Again, just call us at 1-888-998-2376 or email us at firstname.lastname@example.org first.
Call us at 1-888-998-2376 or email us at email@example.com. We typically answer emails within a few hours every day and, you can reach us by phone or Livechat 8-8 ET Monday-Friday.
I have a Retirement, Nursing Home or Extended Care and would like to buy in quantity and receive better pricing?
Email us at firstname.lastname@example.org and we will take care of you!
Email us at email@example.com
Open the zipper on the outer cover and then open the zipper on the inner cover. Adjust the pillow to your desired height and firmness by adding or removing fill.
*Simple Science: Less Fill = Softer and Flatter; More Fill = Firmer and Thicker.
Pull out and unroll the center neck roll and reach your hand inside the pocket that’s holding the center neck roll Grab the fill inside using the pocket like a glove to interchange the fill amount in each of separated compartments (including the center neck roll) to achieve the desired firmness and height for your sleep position(s) Fold or roll the center neck roll and put it back to the Pocket. You can further adjust the overall height and firmness of the pillow by take out or add fill through the zipper on the center neck roll
*You can adjust the fill of each compartment to customize the support of your sleep positions,
Wash: Use Cold water on delicate cycle
Use mild Detergent. Do not use fabric softener or bleach
Dry: Tumble dry low heat
Fabric softener is not recommended
Make sure the cover is completely dry before use
Wash: Zipper must be fully closed to ensure the fill inside won’t leak out during the wash. Use Cold water on delicate cycle
NOTE: Use mild Detergent only. Do not use fabric softener or bleach
Top Load Machine: Place two pillows in the wash for balance. Or, if you want to place one single pillow, balance it out by adding towels on the opposite side.
Front Load Machine: Wash your pillow with a full load of laundry
Use extra spin cycles to lessen drying time
Dry: Tumble dry low heat
Fabric Softener is not suggested
NOTE: Make sure the inner pillow is completely dry before use
Do not worry about over-drying
For health and hygiene we recommend washing and drying your Prana Rest Pillow every 3-6 months. This will also fluff up the fill.
The Cool Touch cover adapts to your body temperature and our proprietary fill is designed to allow air flow.
Prana Rest Pillows may have a very slight odor from our memory foam. You can easily reduce the odor by putting the whole pillow in the dryer on a low heat and tumble dry for an hour or so. Or, you can leave the pillow in direct sunlight for a day or two. Our foam is CertiPUR-US certified for your safety, so the new memory foam scent is harmless.
It is not necessary to use a pillowcase with our Prana Rest pillows. If you add a pillowcase we recommend finding a nice cooling pillowcase to compliment our pillows cooling properties.
100% NO! Our foam is CertiPUR-US certified and made without PBDEs (polybrominated diphenyl ethers), TDCPP, or TCEP (“Tris”) flame retardants. You can visit https://certipur.us/ for more information